Reference

Legal Policies That Cover Your Account

These legal terms set out how wong78 operates, what applies to your account, and how we handle wallet activity through DANA, OVO, and GoPay. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsData & PrivacyDANA · OVO · GoPay Wallet RulesJurisdiction NoticeContact Rights
wong78 Legal Policies That Cover Your Account
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Our approach to data and security is built around the reality that most of you are accessing the platform on mobile — logging in through a browser or app, linking a digital wallet, and expecting your account details to stay private. Here is how we handle the key areas.

Data Handling

We collect only what is needed to run your account: login credentials, wallet identifiers for DANA, OVO, or GoPay, and transaction history. We do not sell your data to third parties.

Cookies and Device Continuity

We use cookies to keep your session active across mobile and desktop. Returning users in Palembang or anywhere in Indonesia stay logged in without re-entering credentials on the same device.

Account Security

Your account uses PIN or OTP verification on each login. If we detect access from an unrecognised device, we pause the session and prompt re-verification before any wallet action is allowed.

Data Retention and Requests

Transaction and account data is retained in line with applicable obligations. To request a copy of your data or ask us to delete it, contact support by email with your registered wallet number.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Got a question about your account terms, a wallet dispute, or a data request? Here are the three ways to contact our team directly. For wallet-linked issues involving DANA, OVO, or GoPay, have your account ID and transaction reference ready before reaching out — it speeds up how quickly we can respond.

Live Chat Open the chat icon in your account dashboard. Available for policy and account queries including wallet-dispute triage and account-suspension questions.
Email Support Send legal or data-related requests to our support address. Include your registered wallet number — DANA, OVO, or GoPay — for faster routing.
Account Help Centre The Help Centre in your account settings covers common policy topics: wallet rules, account closure, data access requests, and eligibility questions for Indonesia.

Answers to Common Legal and Policy Questions

These are the questions we get most often about our terms, your data rights, and how policy applies to your account. If your question is not here, reach out through live chat or email support.

Yes, where local law permits access to the platform. Our terms are written for Indonesia and cover your account, wallet activity via DANA, OVO, or GoPay, and your data rights.

Yes. Email support with your registered account ID and wallet number. We will confirm the request and respond within the timeframe required under applicable policy.

We retain transaction and identity data for the period required by applicable obligations. After that, your personal data is removed unless a dispute or legal hold requires otherwise.

All three wallets are covered. Once a withdrawal to your registered DANA, OVO, or GoPay wallet is confirmed, it is treated as complete and cannot be reversed on our side.

Contact live chat or email support with your transaction reference and registered wallet number. Our team checks the account record and wallet log before escalating the case.

We update the published date on the policy page whenever terms change. Continued use of your account after an update means you accept the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.